You Are in the Customer Service Business

It struck me this morning, as I pondered a superintendent's comment that her teachers preferred "grab-and-go" lessons over ones that took "preparation." Our Sunday Schools---and their directors and teachers---are in the customer service business.

Each child who attends, and by extension their parents and families, are customers who come with definite expectations about the quality of the service they will receive.

That raises some questions.

• What are you doing to make sure that these customers are "repeat customers," loyal, and engaged?
• Are you taking the time to prepare lessons that are adapted for the educational needs and interest of your students?
• Are you ensuring that the Gospel is presented front and center rather than the moralistic junk that so many publishers provide?
• Are you treating your students as customers, being polite, pleasant, and engaging?

Make no mistake, customers notice quality and make choices about where and how often they "shop."

How do you make each Sunday School customer's visit "first class"?

God bless you as you teach your customers His Word!